Terms of manufacture
The commercial terms behind every quotation, in the same plain language as the rest of this site: what the sheet governs, what the sample governs, and what happens when a batch misses both.
01What the quotation covers
Quotations are valid for 30 days and are built on the specification sheet attached to them. Orders are confirmed when the sheet revision is signed and the deposit is received.
Changes to a sheet after production has started are treated as a new revision and priced separately. The date of the revision decides which stores carry it.
02Sample and tolerance
Production is compared against the signed master sample, not against a photograph. Dimensions carry a tolerance of ± 2 mm unless the sheet states otherwise.
Colour is matched to the approved sample under daylight, and any batch outside that match is remade rather than shipped with a note attached to the packing list.
03Claims run on the loading photographs
Terms are EXW Foshan unless a DDP quotation is agreed in writing. Risk passes as stated on the quotation.
Damage in transit is claimed against the loading photographs, which are supplied with every container. Shortage claims are accepted within 14 days of arrival.
04Warranty
Frames and welds are covered for five years against manufacturing defect, upholstery and foam for two, and spare parts stay orderable for seven years from the date on the sheet at the same code. Wear from normal use, misuse and freight damage are not covered.
Spare parts stay orderable for seven years from the date of the sheet, at the same code.