The questions that arrive before a quote
Written the way they get asked on a call, with the answer that would be given on that call.
Are you a factory or a trading company?
We are a factory in Lecong, Foshan. Cutting, welding, powder coating and upholstery happen in one building in Lecong, and the loading bay is in the same one, so a container is packed on the floor below the line that made the frames. Video walk-through on request, before a quote is asked for.
What is the minimum order for a pilot store?
60 units per chair line, 40 per table line, 12 running metres of booth. One store can be quoted below that, but the price reflects a one-off run rather than a programme.
How long from enquiry to first container?
Three to four weeks for a master sample, six to eight for production and loading on standard finishes. Bespoke powder or imported fabric adds two to three weeks to the first wave only.
What tolerance do you hold?
± 2 mm on leg length and seat height, ± 2 mm on frame square, ± 1 mm on the joint positions that carry a fixing. Anything looser shows up as a wobble in a row.
How many spares should a chain hold?
Two per cent of chairs and stools, one per cent of tables, and glides and bolts at five per cent. We ship the first tranche inside the wave so a new store is not the reason for an air freight.
Can you match a finish from a photograph?
No. Send a physical sample or a RAL and it can be matched. Photographs under unknown lighting are how two stores end up with two greys.
Do you supply certification?
We do not hold third-party furniture certification and this site does not cite any. If your market needs a specific test, say so at specification stage and the answer will be a test you can commission, or a clear no.
What load do you test to?
150 kg static load, tested on the complete chair or table, held and released, then checked for permanent deformation.
Who owns the drawings and the sample?
You own your drawings. The master sample stays in our archive with the signed sheet, and a duplicate goes to your office with the first wave.
Can a franchisee order directly?
Yes, against the brand's sheet code. The franchisee gets the same line, the same tolerance and the same price basis as corporate, which is the point of a programme.
What happens if a wave arrives wrong?
The loading photographs and the batch record decide it. If a batch does not match the sample it is remade; if it matches the sample but not the plan, that is a specification problem, and the sheet is where it gets fixed.
Question not on the list?
Ask it directly. Answers come from the same person who reads the floor plan.